If an order is canceled before it has been processed and shipped, payment will be refunded in full. Your order is deemed "shipped" when it has been picked up from our warehouse by the shipping carrier. If your item has already shipped, any cancellation will be deemed a "return."
If you wish to return an item, please contact us at 310-320-8882 or firstname.lastname@example.org and let us know that you would like to return your item.
Returns of non-damaged items must be made within 30 calendar days of receipt of merchandise. The items must be in new or as-new condition and must be returned in the original packing materials. It is the responsibility of the customer to make return shipping arrangements and to pay any and all return shipping costs. Items being returned must be insured by the sender. All returned items must be returned in new condition, with undamaged original manufacturer's packaging and crating materials when applicable. All product parts, original product manuals, and instructions must be returned. Items returned without the original box, packaging, parts or accessories will be subject to a restocking fee. Items that have been partially or completely installed and/or assembled cannot be returned. After the product is returned, inspected and verified to be in new condition, a full refund will be provided on the product purchase price. Any merchandise that is returned in less than new or as-new condition or without the original packaging materials, parts, or accessories will be assessed a restocking fee accordingly.
If the customer refuses a shipment for any reason other than externally visible damaged or internally damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described in the section above shall be applied.
Please do not attempt to return any shipment back to us without prior authorization from KitchenBathCollection.com.
Our bathroom vanities are hand-made and have natural stone countertops. As such, some of our products may show unique color, texture, or finish that do not necessarily indicate a product defect. Please remember to expect that there will be distinctions that make each individual piece unique.
We reserve the right to alter minor details of our products featured on this site and in other informational materials in order to maintain or improve product quality and design integrity. As a result, products shipped to you may differ slightly from those depicted on this site or in such materials.
Bathroom Vanity Sizing
Our bathroom vanities are meant to fit in the size space that is indicated in their respective product categories. That is to say, all vanities in the 36-inch vanity category are meant to fit in a 36-inch space, all vanities in the 48-inch vanity category are meant to fit in a 48-inch space, and so on. However, because each vanity is constructed by hand, we ask all of our customers to allow for a slight margin of error. If you have stringent sizing requirements for installation, please call us at 310-320-8882 prior to placing your order, so that we can accommodate your request.
All of our products are covered by a limited one-year manufacturer's defect warranty. The warranty period expires one year from the date of delivery of the item. If a product is found to have a manufacturing defect and the warranty period has not expired, Kitchen Bath Collection will repair or replace part or all of the item as necessary to resolve the defect. Labor costs and items that are included with a purchase as a free gift are not covered by the warranty. Any problem that is caused by abuse, misuse, improper installation or storage, or an act of God (such as a natural disaster) are not covered.
For warranty service, please email us at email@example.com with your name, order number, and a brief description of the problem. Our customer service team will contact you within 48 hours.