SHIPPING NOTICE: Due to record-high shipping volume and nationwide truck driver shortages, transit times for all freight carriers may take longer than usual. As a result, some customers may experience delays with their shipments or deliveries. If you have questions or concerns regarding delivery times, please contact us prior to placing your order. We appreciate your patience and we apologize for any inconvenience.
We are currently offering free curbside delivery on all bathroom vanity purchases! Lift-gate service is included for all curb-side deliveries. All delivered items will be left in the original packaging.
If your ship-to address is a remote or rural area, apartment/condominium unit, island, construction site, unpaved or inaccessible road, please contact us at 310-320-8882 or email@example.com prior to placing an order. There may be an additional shipping charge.
At checkout, please provide your daytime phone number(s). We will need this information to book your order to ship.
Most orders are shipped within 1 to 2 business days of receipt. The transit time depends on your location. After your order is shipped, we will send a shipping information email containing the trucking company name, website, and the order’s tracking number. When the order arrives at your local terminal, the carrier will call you to make an appointment for the delivery. It is the sole responsibility of the customer to be available at the appointed time and date to receive the package and sign for the delivery. Any redelivery charges incurred will be billed to the customer and due before delivery.
At the time of delivery, it is the sole responsibility of the customer to fully inspect the shipment for potential damage caused during transit. Be sure to photograph the condition of the box and packaging. Any damage must be noted in detail on the delivery receipt and signed by the driver, and reported to Kitchen Bath Collection within 24 hours of delivery. The customer accepts sole responsibility for damages that are not noted on the delivery receipt and damages that are not reported to us within 24 hours of delivery.
Ground Shipping (All Non-Furniture Items)
We ship all non-freight items via insured FedEx Ground. If your order arrives damaged, you must notify us of the damages within 24 hours of delivery and provide photos of the damage. KitchenBathCollection.com will replace the damaged parts or items as necessary.
Damage of items may occur due to carrier mishandling during transit. When your order arrives, ensure that all pieces are accounted for and inspect all sides of the boxes or crates for anything out of the ordinary. If you can see damage on the outside of the box or if some of the packaging is missing from the shipment, take pictures to document the condition of the box and note on the delivery receipt, "BOX DAMAGED". Then, describe the damages on the delivery receipt and unwrap the item to inspect the merchandise. You have the right to refuse delivery if the item is damaged. If there are damages to the merchandise, mark all of the damages on the delivery receipt, take pictures to document the damage, and report it to us immediately by calling 310-320-8882. Failure to note damages on the delivery receipt will release the trucking company and insurance of all liability, so it is very important to make the proper notations on the delivery receipt. The customer accepts responsibility for all damages that are not reported to us within 24 hours of delivery.
We reserve the right to alter minor details of our products featured on this site and in other informational materials in order to maintain or improve product quality and design integrity. As a result, products shipped to you may differ slightly from those depicted on this site or in such materials.