Shipping & Delivery Information
SHIPPING NOTICE: Due to record-high shipping volume and nationwide truck driver shortages, transit times for all freight carriers may take longer than usual. As a result, some customers may experience delays with their shipments or deliveries. If you have questions or concerns regarding delivery times, please contact us prior to placing your order. We appreciate your patience and apologize for any inconvenience.
General Shipping Policies
We are currently offering free curbside delivery on all bathroom vanity orders, with some exceptions (see below). Lift-gate service is included for all furniture deliveries. All delivered items will be left in the original packaging.
If your ship-to address is a remote or rural area, apartment/condominium unit, island, construction site, unpaved or inaccessible road, or if your address is outside our partner carrier's delivery network, there may be an additional shipping charge. If you have questions or concerns about your delivery address, please contact us prior to placing an order.
Most orders are shipped out of our Southern California warehouse within 2 to 3 business days. Transit time depends on your location but typically takes 5 to 10 business days. Please note that transit delays may occasionally occur due to extraordinary circumstances beyond our control.
Once the order is shipped, we will send you a shipping confirmation email with tracking information and important delivery instructions. Depending on your location, the carrier may call you to make a delivery appointment or assign a delivery date. Please use the tracking information sent to your email for detailed information about when your shipment is expected to arrive.
If the carrier schedules an appointment: It is the sole responsibility of the customer to be available during the scheduled appointment to receive and sign for the package. Any redelivery charges incurred will be billed to the customer and due before delivery.
If the carrier assigns a delivery date: We recommend that you or another adult be present at the time of delivery to inspect and sign for the shipment. If no one is available to accept the delivery, the driver will leave the shipment at the first accessible area outside the home, such as the driveway.
On the day of delivery, it is the sole responsibility of the customer to fully inspect the shipment for potential damage caused during transit. Please ensure that all pieces are accounted for and inspect all sides of the boxes or crates for anything out of the ordinary.
If you can see damage on the outside of the box or if some of the packaging is missing from the shipment, take pictures to document the condition of the box. If you are present during the delivery, please note "BOX DAMAGED" on the delivery receipt and describe the damages in detail. If possible, please open the box to inspect the countertop and cabinet. You have the right to refuse delivery if the item is damaged.
Failure to note damages on the delivery receipt will release the trucking company and insurance of all liability, so it is very important to make the proper notations on the delivery receipt. Please take photos of all four sides of the shipment to document its condition, and also take a photo of the delivery receipt for your records.
Damage of items may occasionally occur due to carrier mishandling during transit. Any damage must be noted in detail on the delivery receipt and signed by the driver, then immediately reported to Kitchen Bath Collection by calling 310-320-8882. Please also email photos of the damage, outer packaging, and delivery receipt to firstname.lastname@example.org.
The customer accepts sole responsibility for damages that are not noted on the delivery receipt and damages that are not reported to us within 24 hours of delivery.
We ship all non-freight merchandise (mirrors, medicine cabinets, kitchen sinks) via insured FedEx Ground. If your order arrives damaged, you must notify us of the damages within 24 hours of delivery and provide photos of the damage.
We reserve the right to alter minor details of our products featured on this site and in other informational materials in order to maintain or improve product quality and design integrity. As a result, products shipped to you may differ slightly from those depicted on this site or in such materials.