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Offer expires: Aug 31, 2026

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Shipping & Delivery Information

General Shipping Policies

We are currently offering free curbside delivery on all bathroom vanity and kitchen island orders, with some exceptions (see below). Lift-gate service is included for all furniture deliveries. All delivered items will be left in the original packaging.

Please note: 20" bathroom vanities are shipped via standard parcel service (UPS) rather than curbside freight delivery.

If your ship-to address is a remote or rural area, apartment/condominium unit, island, construction site, unpaved or inaccessible road, or if your address is outside our partner carrier's delivery network, there may be an additional shipping charge. If you have questions or concerns about your delivery address, please contact us prior to placing an order. 

Most orders are shipped out of our Southern California warehouse within 3 business days. Transit time depends on your location but typically takes 5 to 10 business days. Please note that transit delays may occasionally occur due to extraordinary circumstances beyond our control.

Delivery Process

Once your order has shipped, you will receive a shipping confirmation email containing tracking information and essential delivery instructions. For furniture deliveries, the carrier will contact you to schedule a delivery appointment. Please refer to the tracking information in your email for updates on when to expect your shipment.

Customer Responsibilities:

    • Receiving the Shipment: It is your responsibility to be available during the scheduled delivery appointment to receive and sign for your package. Any redelivery fees incurred due to missed appointments will be billed to you and must be paid before the package can be delivered.
    • Inspecting the Shipment: On the day of delivery, carefully inspect the entire shipment for any potential damage caused during transit. Ensure all items are accounted for, and thoroughly examine the product for any signs of damage.

If Damage is Noticed:

    • If you observe any damage to the packaging or if parts of the shipment appear to be missing, take clear photos to document the condition of the package. Note "BOX DAMAGED" on the delivery receipt and describe the damages in detail. Please open the box on the day of delivery to inspect the contents, including the countertop and cabinet.

Important Notes:

    • Recording Damages: Failure to note any damages on the delivery receipt will release the carrier and their insurance from liability. To ensure protection, take photos of all sides of the shipment and the delivery receipt with damage notations for your records.
    • Additional Fees: If you do not adhere to the carrier's standard delivery process, additional fees may apply. The best way to avoid these fees is to follow the standard process provided by the carrier.

If you are unable to follow the carrier's standard delivery process, please contact them directly to explore alternative options.

Transit Damage 

Damage of items may occasionally occur due to carrier mishandling during transit. Any damage must be noted in detail on the delivery receipt and signed by the driver, then immediately reported to Kitchen Bath Collection by calling 310-320-8882. Please also email photos of the damage, outer packaging, and delivery receipt to info@kitchenbathcollection.com.

The customer accepts sole responsibility for damages that are not noted on the delivery receipt and damages that are not reported to us within 24 hours of delivery.

Non-Furniture Items

We ship all non-freight merchandise (mirrors, medicine cabinets, kitchen sinks, patio furniture) via insured UPS Ground. If your order arrives damaged, you must notify us of the damages within 24 hours of delivery and provide photos of the damage. 

Product Disclaimer

We reserve the right to alter minor details of our products featured on this site and in other informational materials in order to maintain or improve product quality and design integrity. As a result, products shipped to you may differ slightly from those depicted on this site or in such materials. 

Shipping Policy for Marble Tiles

We do not offer free shipping for tiles - the shipping cost will be calculated at check-out. Our marble tiles will be shipped in a wooden crate on a pallet via LTL freight carrier with curbside delivery (a delivery appointment, inspection, and signature are required). Delivery times vary according to your location and on average take anywhere between 5-10 business days.

All claims (possible damages, problems or discrepancies) must be reported to us within 3 days from the date of delivery. We will not accept any claims after that period as it becomes almost impossible to support your case with the carriers, especially in the case of damages, as they require timely evidence and communication. Please provide your order information and detailed photos with your claim. Any claims made after the 3-day period will not be refunded and partial returns will not be accepted.

Please note any box/crate damage on the delivery receipt. These notations are what activates and covers the shipping insurance that we purchase for you.

Return Policy for Marble Tiles

We offer a 30-day return policy for tiles. To initiate a return, please contact us at info@kitchenbathcollection.com. No returns will be accepted or processed without prior written authorization and outside the 30-day return window. We will not accept any returns or claims once the product has been installed. Only COMPLETE RETURNS are allowed. We do not accept partial returns under any circumstances. We enforce this policy to avoid hand-picking, sorting and choosing of our products. In natural stone, variations are an inherent and natural part of the product, and buyers need to be aware of these variations before placing their orders. That is why we strongly recommend that you email us for photos of current batches for your reference.  

All orders are carefully inspected prior to shipment. If a product is received damaged or with missing items, please contact us immediately. During transit, it is not unusual for up to 5% of the tiles to incur minor damage, such as chipped edges. Any breakage up to 5% is considered within the acceptable range. These damaged tiles can typically be used for the cuts required during installation. If breakage exceeds 5%, please follow the delivery instructions and contact us immediately.

All returned items will be subject to a 15% restocking fee, which will be deducted from your refund. Shipping costs are NOT refundable and all return shipping costs are the responsibility of the customer. Please carefully package all materials in the original packaging for return. You will receive your refund, in the original form of payment, within a week of our receipt of the return and verification of the condition of the products.

Product must be inspected prior to installation. Installation of the product means you are accepting the items. Damages occurring during installation are not considered defects and are not eligible for return or refund.